AI-powered chatbots and virtual agents are now common in customer support, but many deployments still fall short of user expectations.
I’ve been working on integrating a GPT-based assistant into our support system, and while the automation helps with response time, maintaining empathy and context-awareness is still a challenge.
I’d love to hear from the community:
- What frameworks or APIs have worked best for you when building AI support agents?
- How do you handle handoff between bot and human?
- What metrics do you track to evaluate the AI’s performance?
Let’s collaborate and build smarter, more helpful AI agents together.
